Artikel 29

1. Claims relating to the contract of carriage must be addressed in text form (e.g. email) to the carrier against whom an action may be brought.
2. A claim may be made by a person who has the right to bring an action against the carrier. The necessity to make a claim before bringing an action against the carrier shall remain subject to the applicable national law where the action shall be brought.
3. When the person who has the right to bring an action against the carrier is the consignor, he must produce the original of the consignment note. Failing this he must produce an authorisation from the consignee or furnish proof that the consignee has refused to accept the goods. If necessary, the consignor must prove the absence or loss of the original of the consignment note.
4. When the person who has the right to bring an action against the carrier is the consignee, he must produce the original of the consignment note intended for the accompaniment of the goods if it has been handed over to him.
5. The consignment note and any other documents which the person who has the right to bring an action against the carrier thinks fit to submit with the claim must be produced either in the original or as copies, the copies, where appropriate, duly certified if the carrier so requests.
6. On settlement of the claim the carrier may require the production, in the original form, of the consignment note, so that the settlement of the claim can be recorded therein.
7. The person who has the right to bring an action against the carrier may claim interest on compensation, calculated according to the applicable national law, from the day on which the claim was addressed to the carrier or, if no such claim has been made, from the day on which legal proceedings were instituted.