Artikel 12

1. Requests pursuant to this Agreement shall be made in writing in the English language. Documents necessary for execution of such requests shall accompany the request. When required because of the urgency of the situation, oral or electronic requests made by the requesting Customs Administration may be accepted, but shall be confirmed by official letter without delay.
2. Requests pursuant to paragraph 1 of this Article shall include the following information:
– the name of the requesting Customs Administration;
– the measures requested;
– the object of and the reason for the request;
– indications as exact and comprehensive as possible on the natural or legal persons being the target of the investigation;
– a brief description of the matter under consideration and the legal or regulatory provisions involved;
– a summary of the relevant facts and of the enquiries already made.
3. Originals of files, documents and other materials shall be requested only in cases where copies would be insufficient. Upon special request, copies of such files, documents and other materials shall be appropriately certified. Originals of files, documents and other provided materials shall be returned as soon as possible.