Artikel 23

1. Designated operators shall not be liable:
1.1 in cases of delay in the execution of the service, if it is not their fault;
1.2 when they cannot account for the execution of a postal payment order owing to the destruction of postal payment service data by force majeure, unless proof of their liability is otherwise produced;
1.3 when the damage has been caused by the fault or negligence of the sender, particularly concerning his responsibility to provide correct information in support of his postal payment order, including the fact that the funds remitted are from a legitimate source and that the postal payment order is for a legitimate purpose;
1.4 if the funds remitted are seized;
1.5 in the case of prisoner-of-war or civilian internee funds;
1.6 when the user has made no inquiry within the period set in the present Agreement;
1.7 when the time allowed for recourse in respect of postal payment services in the issuing country has expired.