Artikel 11

1. Accessibility via the network and financial inclusion
1.1. The postal payment services shall be provided by the designated operators and, if so authorized, WPSPs via their network(s) and/or via any other partner network in order to ensure accessibility to these services for the greatest number, and with a view to ensuring access to, and use of, a wide range of affordably priced postal payment services.
1.2. All users shall have access to postal payment services regardless of any contractual or commercial relationship existing with the designated operator.
2. Separation of funds
2.1. Users’ funds shall be ring-fenced. These funds and the flows that they generate shall be separate from operators’ other funds and flows, particularly their own funds.
2.2. Settlements relating to remuneration between designated operators are separate from settlements relating to users’ funds.
3. Currency of issue and currency of payment in respect of postal payment orders
3.1. The amount of the postal payment order shall be expressed and paid in the currency of the destination country or in any other currency authorized by the destination country.
4. Non-repudiability
4.1. The transmission of postal payment orders by electronic means shall be subject to the principle of non-repudiability, in the sense that the issuing designated operator shall not question the existence of these orders and the paying designated operator shall not deny receipt of the orders, insofar as the message conforms to the applicable technical standards.
4.2. The non-repudiability of electronic postal payment orders shall be ensured by technological means, regardless of the system used by the designated operators.
5. Execution of postal payment orders
5.1. Postal payment orders transmitted between designated operators must be executed, subject to the provisions of the present Agreement and the national legislation.
5.2. In the designated operators’ network, if both member countries use the same currency, the sum delivered to the issuing designated operator by the sender shall be the same as the sum paid to the payee by the paying designated operator. If the currency is not the same, the sum shall be converted on the basis of an established exchange rate upon issue and/or payment, as appropriate.
5.3. Payment in cash to the payee shall not be conditional on receipt by the paying designated operator of the corresponding funds from the sender. It shall be made subject to the fulfilment by the issuing designated operator of its obligations towards the paying designated operator regarding instalments, settlement via the centralized clearing and settlement system, the settlement of monthly accounts or the provision of a liaison account.
5.4. Payment into the payee’s account by the paying designated operator shall be conditional on receipt of the corresponding funds from the sender, to be made available by the issuing designated operator to the paying designated operator. These funds may come from the centralized clearing and settlement system or from the liaison account of the issuing designated operator.
6. Pricing
6.1. The issuing designated operator shall set the price of postal payment services.
6.2. (Deleted.)
7. Exemption from charges
7.1. The provisions of the Universal Postal Convention concerning exemption from postal charges on postal items intended for prisoners of war and civil internees shall apply to the postal payment service items for this category of payee.
8. Remuneration of the paying designated operator
8.1. The paying designated operator shall be remunerated by the issuing designated operator for the execution of postal payment orders.
8.2. 8.2.1 (Deleted.)
8.2.2 (Deleted.)
8.2.3. The Regulations shall specify the conditions to be applied for the settlement of remuneration to the paying designated operator.
8.2.1 (Deleted.)
8.2.2 (Deleted.)
8.2.3. The Regulations shall specify the conditions to be applied for the settlement of remuneration to the paying designated operator.
9. Intervals for settlement between designated operators
9.1. The frequency of settlement between designated operators of sums paid or credited to a payee on behalf of a sender may be different from that in respect of the settlement of remuneration between designated operators. Sums paid or credited shall be settled at least once a month.
10. Obligation to inform users
10.1. Users shall be entitled to the following information, which shall be published and made available to all senders: conditions covering the provision of postal payment services, prices, charges, exchange rates and arrangements, conditions of implementation of liability, and the addresses of information and inquiry services.
10.2. Access to this information shall be provided free of charge.