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0bis. Quality of service
0bis.1. Quality of service shall include activities that are focused on all dimensions of service delivery, for efficient and accessible universal postal services of quality.
0bis.2. Quality of service activities shall include, without limitation, measurement, quality improvement, certification and compliance actions, driven by e-commerce and a robust and reliable network focusing on demand, and supply chain management.
0ter. Quality of service standards and targets
0ter.1. Member countries or their designated operators shall establish, publish and update delivery standards and targets for their inward letter-post items containing documents with and without mandatory tracking, as specified in the Regulations.
0ter.2. Member countries or their designated operators shall establish, publish and update delivery standards and targets for inward tracked postal items containing goods, as further specified in the relevant compendia.
0ter.3. Member countries or their designated operators shall also establish and publish their export standards and targets concerning their most important destinations for postal items containing goods, as further specified in the relevant compendia.
0ter.4. The standards and targets, increased by the time normally required for customs clearance, shall be no less favourable than those applied to comparable items in their domestic service.
0ter.5. Member countries or their designated operators shall measure the application of quality of service standards.