Artikel 1

1. For the purposes of the Convention, the following terms shall have the meanings defined below:
1.1 letter-post item: item described in and conveyed under the conditions of the Convention and Regulations;
1.2 parcel-post item: item described in and conveyed under the conditions of the Convention and Regulations;
1.3 EMS item: item described in and conveyed under the conditions of the Convention, Regulations and associated EMS instruments;
1.4 documents: a letter-post, parcel-post or EMS item consisting of any piece of written, drawn, printed or digital information, excluding objects of merchandise, whose physical specifications lie within the limits specified in the Regulations;
1.5 goods: a letter-post, parcel-post or EMS item consisting of any tangible and movable object other than money, including objects of merchandise, which does not fall under the definition of “documents” as provided in paragraph 1.4 above and whose physical specifications lie within the limits specified in the Regulations;
1.6 closed mail: labelled receptacle(s) sealed with or without lead, containing postal items;
1.7 misrouted mails: receptacles received at an office of exchange other than the one mentioned on the (receptacle) label;
1.8 personal data: information needed to identify a postal service user;
1.9 missent items: items received at an office of exchange meant for an office of exchange in another member country;
1.10 transit charges: remuneration for services rendered by a carrier in the country crossed (designated operator, other service or combination of the two) in respect of the land, sea and/or air transit of letter-post items;
1.11 terminal dues: remuneration owed to the designated operator of the country of destination by the designated operator of the dispatching country in compensation for the costs incurred in the country of destination for letter-post items received;
1.12 designated operator: any governmental or non-governmental entity officially designated by the member country to operate postal services and to fulfil the related obligations arising out of the Acts of the Union on its territory;
1.13 small packet: item conveyed under the conditions of the Convention and the Regulations;
1.14 inward land rate: remuneration owed to the designated operator of the country of destination by the designated operator of the dispatching country in compensation for the costs incurred in the country of destination for parcels received;
1.15 transit land rate: remuneration owed for services rendered by a carrier in the country crossed (designated operator, other service or combination of the two) in respect of the land and/or air transit of parcels through its territory;
1.16 sea rate: remuneration owed for services rendered by a carrier (designated operator, other service or a combination of the two) participating in the sea conveyance of parcels;
1.17 inquiry: a complaint or query relating to the use of a postal service submitted in accordance with the conditions of the Convention and its Regulations;
1.18 universal postal service: the permanent provision of quality basic postal services at all points in a member country’s territory, for all customers, at affordable prices;
1.19 transit à découvert: open transit through an intermediate country, of items whose number or weight does not justify the make-up of closed mails for the destination country.